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Shelley Ainsworth, Operations Manager

Published: 21/03/12

Shelley’s age belies her long insurance career; she started with Commercial Union as technical support and hasn’t really looked back!

Her next move was to Hill House Hammond and after a short while, at the tender age of just 20, she was appointed their youngest ever Branch Manager.  Prior to starting with Flint in 2008 Shelley enjoyed a number of varying and challenging managerial roles for the high street insurance retailer, Swinton.

As Flint Operations Manager Shelley is involved in every area of the business and is pretty much the ‘go-to’ person in the office when excellent organisation is required. Her main focus is on ‘client experience’, i.e. all aspects of the service that you receive when getting your insurance from Flint. It’s Shelley’s job to make everything happen as it should and she comments:

“As sad as it may sound, I really do get a lot of satisfaction from helping the team to learn new skills and putting the correct procedures in place to ensure that we give a consistently high service.

“Compliance and regulation is an important part of this; it is essential that everyone understands appropriate insurance legislation and is well trained for the job that they do.

“Excellent service for clients underpins everything and it’s my job to facilitate that.

“I’m generally not client facing, but if anyone should need to speak to me about any aspect of the Flint service, then naturally I’m more than happy to be of help.”

Shelley can be contacted on 020 8309 5000 or by email@ shelleyainsworth@flintinsurance.co.uk


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