Claims Success From Our Private Clients Team

October 20, 2022

How Our Private Clients Team Go The Extra Mile

At Flint Insurance, we believe that it is our job to ensure that every client is looked after with an extremely high level of care and attention to detail so they get the best possible outcome when they have suffered a loss.

Our private clients team are renowned for the level of service they provide to our customers – this was recently highlighted even further when one of our Account Handlers, Ella Cooper dealt with a claim on behalf of a Flint Private Clients customer.

The client recently went on holiday to Ibiza and sadly had his watch stolen – the item was worth around £26,000. Due to the efforts of the Spanish police, the thieves were arrested, and the watch was subsequently recovered over 500km away in Barcelona.

Due to this, the client had to fly out to Barcelona to get the watch back as it could not be shipped to the UK, due to its high value.

Originally the insurer was going to cover the cost of the flights only, meaning the client would’ve had to pay for the rest of the trip. Ella asked the insurer to cover all expenses for the client as, if the Spanish police weren’t able to locate the clients watch, the insurer would’ve had to pay out £26,000.

The insurers originally declined this request but Ella pushed back and, with her negotiation skills and persistence, she managed to get the underwriters to cover the cost of the entire trip – including taxis to and from the airport, the hotel and flight costs. This saved the client around £2000!

The watch has now been retrieved and is currently being serviced before being returned to the client, in large part due to the outstanding level of service and effort that Ella provided.

Get the right advice and a free insurance health check from the experts…

Our Private Clients team are able to provide expert advice, support and a free of charge, no-obligation quote for your high net-worth insurance. We are the insurance broker you need to be talking to. With a wide and varied panel of insurers, specialist schemes and exclusive products – you’re in safe hands with us. Call our team today on 0800 309 3407


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