Digital Content Requests

All Digital Content Requests must now be sent using the Digital Content Request Form on our website – this can be accessed by all Flint Insurance employees and requires a valid email/name combination in order to be accepted.

If you would like to send a request now, click the ‘Your Request’ icon at the bottom-right part of your screen, this will initiate the pop-up form and allow you to submit your content request.

Once your request has been received it will be logged in our automated ticket system and you will be notified by email when your request is actively being worked on and when it is completed. If your content requires the input of other individuals/departments it may be placed ‘on-hold’ this does not mean that your request is permanently on-hold but rather that we are waiting on the third party in order to continue processing the request.

It is vital the Content Request Brief PDF is followed when you are submitting your request to ensure that it is accepted and completed – if you do not already have a copy of the brief you can download one here: Content Request Brief PDF. Please note, the PDF form does not need to be completed for every request, this is designed to be printed off in order to complete in any brainstorming sessions or proactive type meetings – in any other case, simply use the headings of each section to ensure the content request is submitted correctly.

When submitting a request, you will be asked to provide a priority level, this tells us how soon you require your request to be completed and ready for use – please do not use ‘Urgent’ unless your request is needed within the next 24 hours. The available options and their time frames are;-

• Low; 5-7 days or longer
• Medium; 3-5 days
• High; 1-3 days
• Urgent; Same day/within 24 hours

Thank you,

Digital Content Team