Unlike some customer service surveys that are paid lip service, we take our customer feedback seriously and ensure that all comments and scoring are taken into account, fed back to individuals and teams as well as being implemented in our training programmes for existing and new employees.
We value every comment and score you provide, not just the good ones. It is important for us to understand the good things we do, and recognise and act if we ever get something wrong – which is why we decided to launch our own customer surveys.
With your permission we would like to use the results and comments from your customer survey to publish on our website and on social media, however, we also respect your wishes if you would rather we did this anonymously or if you don’t want us to use it for these purposes too. Simply select the option that suits your preference within the survey and we will treat your answers accordingly.
We continue to build on our 30+ years in insurance; rigorous staff training programmes ensure that our staff are trained to the highest technical standards, confident in providing advice on complex insurance issues. Their ability and expertise is meted out with respect to their colleagues, insurer partners and of course our clients.
We’ve invested heavily in our claims service, arguably the most important part of any insurance contract. We know that how we handle claims is incredibly important to our clients, especially because it’s usually happening at a time of difficulty and loss.
We are proud to say that, by and large, our staff, like our clients, stick with us, perhaps because they understand just how valued they are. It is our staff that continually help us provide excellent service to our growing and satisfied client base.